Tatton Park's Visitor Service Promise
We promise to warmly welcome each and every visitor to Tatton by...
Being visible and wearing our name badges
Being courteous and respectful
Offering help and advice wherever we are
Smiling, making eye contact and saying hello to each of you
We promise to create the best visitor environment by...
Making sure that all areas are clean, tidy and safe
Being smart and well presented
Helping to orientate our visitors
Taking pride in our work
We promise to personalise visitors’ experiences by...
Treating our visitors as individuals, engaging with different visitors in different ways
Listening to visitors’ needs and asking questions
Offering a choice
Being knowledgeable about Tatton
We promise to make things easy for visitors by...
Taking ownership of problems and using our initiative to resolve them quickly and efficiently
Keeping up to date with Tatton events and news
Taking time to find out answers to our visitors’ questions
We promise to exceed visitors’ expectations by...
Sharing our enthusiasm and passion
Going the extra mile
Allowing our visitors to feel it is their special place
Working together as a positive and proactive team